Frequently asked questions

1. Quality You Can Trust: Are Your Parts New?

Yes, we offer genuine new parts for your vehicle. However, due to our bulk purchasing strategy, some parts might have opened packaging or slight cosmetic imperfections. We meticulously list any such defects in the item description for complete transparency.

2. Worry-Free Parts Shopping: Can I Return Unsuitable Parts?

Absolutely! We have a hassle-free 30-day return policy. Simply contact us within 30 days of delivery, and we'll arrange a return label or collection for larger parts. Your satisfaction is our priority!

3. Extended Warranty Coverage?

While we can't extend manufacturer warranties on parts we acquire, our comprehensive 30-day return policy ensures you receive a functioning part. If you're unhappy, simply contact us for a swift resolution and full refund.

4. Perfect Fit Guaranteed? What if a Part Doesn't Match?

We take pride in accurate part matching. We always recommend providing your vehicle's VIN number during purchase. This ensures a 99% chance of receiving the perfect fit. However, if there's a rare incompatibility due to manufacturer updates, you can return the part within 30 days for a full refund.

5. Weekend Orders: When Will My Parts Ship?

We answer your questions and offer customer support even on weekends. However, our warehouse operates on weekdays. Orders placed over the weekend or on bank holidays will ship the following business day.

6. Need Parts Fast? Next-Day Delivery Options Available!

While we offer free standard shipping, we understand urgency. We can provide next-day delivery quotes upon request. Simply let us know, and we'll add the cost to your order for a speedy arrival.

7. Understanding "New Old Stock" Parts

"New old stock" refers to genuine parts that are new but may have been in storage for a while. These parts are often acquired from older dealerships or parts distributors. We meticulously check and describe any visible imperfections in the listing for complete transparency.

8. Electrical Parts: Are They Pre-Tested Before Sale?

Currently, we don't perform pre-sale testing on electrical components. However, our 30-day return policy applies here too. If you receive a faulty electrical part, simply return it for a full refund.

9. Demystifying OEM vs. Non-OEM Parts

OEM (Original Equipment Manufacturer): These parts are identical to those used by the vehicle manufacturer during assembly or warranty repairs. They guarantee perfect compatibility but may carry a higher price tag.

Non-OEM Parts: These are high-quality, cost-effective alternatives to OEM parts. While there's a slight compatibility risk, non-OEM parts are a great option, especially for older vehicles where OEM parts might be scarce.

10. Identifying OEM Parts:  Logo or No Logo?

Traditionally, OEM parts displayed the manufacturer's logo. However, modern manufacturers often source parts from designated suppliers. In such cases, the part may arrive in branded packaging but lack the logo on the actual component.

11. Eco-Friendly Packaging: Why Non-Automotive Boxes?

At GFN Parts, we're committed to sustainability. We might use repurposed boxes for your order. Rest assured, your parts will always be securely packaged within, minimizing waste and promoting a greener future.

12. Beyond Cars and Vans: Do You Stock Parts for Other Vehicles?

Absolutely! We offer a vast selection of OEM and Non-OEM parts for cars, vans, HGVs, trailers, boats, and even agricultural/industrial machinery. With frequent stock updates, you never know what hidden gem you might find!