DELIVERY INFORMATION

GFN Parts is a UK-based automotive parts supplier operating online. This page explains how orders are dispatched and delivered for purchases made through our website or third-party marketplaces.

ORDER DISPATCH

Orders placed before 12:00pm (midday) on a working day are normally processed for same-day dispatch.

Orders placed after 12:00pm, or on weekends or public holidays, are processed on the next working day.

Dispatch times are operational targets and do not constitute guaranteed delivery times.

DELIVERY SERVICES

Delivery options, costs, and estimated delivery times are displayed at checkout.

All delivery times are estimates only and may be affected by factors outside our control, including courier delays, weather conditions, or periods of high demand.

DELIVERY SERVICES SUMMARY

STANDARD DELIVERY

Standard delivery is free where stated at checkout and refers to the default delivery service offered for the item ordered.

The delivery service used may vary depending on the size, weight, and destination of the item.

TRACKED & UPGRADED DELIVERY OPTIONS

All orders with a value over £8 are normally dispatched using a tracked delivery service.

Once an order has been dispatched, customers receive an email notification confirming dispatch. Where customer-facing tracking is available, this email will include the relevant tracking information or tracking link.

Express (Next Day) Delivery, where available, is offered as an optional paid upgrade and is displayed during checkout.

Orders placed after the daily dispatch cut-off may be dispatched on the next working day even where a next-day service has been selected.

NEXT DAY DELIVERY – REFUNDS

Where an Express (Next Day) Delivery service is selected, the delivery charge relates to an expedited courier service and is non-refundable once the delivery service has been provided, except where required by law.

Where an order has been verified using a vehicle VIN prior to dispatch, and the item is subsequently confirmed to be incorrect due to our error, the cost of the Express (Next Day) Delivery service may be refunded in addition to the cost of the goods.

This does not affect statutory rights in respect of faulty or misdescribed goods under UK consumer law.

COURIERS

Courier selection is based on parcel size and destination and may include:

• Royal Mail (typically used for smaller parcels)
• Parcelforce (typically used for larger items)
• DX (typically used for very large or bulky items)

Where items are dispatched using DX, tracking information may be available to the sender only. In such cases, delivery progress and confirmation can be obtained by us directly from the carrier where required.

Alternative carriers may be used where operationally necessary.

DELIVERY CHARGES

Delivery charges relate to the delivery service selected and are non-refundable once the delivery service has been provided, except where required by law.

THIRD-PARTY MARKETPLACE PURCHASES

For purchases made through third-party marketplaces, including eBay, delivery services and dispute handling are subject to the relevant platform’s policies and procedures.

In the event of any conflict, marketplace policies take precedence.

IMPORTANT DELIVERY INFORMATION

• Delivery times shown are estimates only and not guaranteed
• Dispatch cut-off times do not apply on weekends or public holidays
• Courier delays are outside our control
• All orders over £8 are normally sent using a tracked service
• Customers receive a dispatch email once their order has been sent